Refund policy

MANUKA HONEY IS NOT FOR SALE IN WESTERN AUSTRALIA, this product cannot be dispatched to WA due to the state regulations.

FREE Shipping for orders above $300 within Australia (excluding milk products and some certain items). As we maintain our prices as low as possible, some items are not eligible for Free shipping, we appreciate for your understanding. Welcome to come instore directly to save for shipping cost. Thank you for the support.

With standard delivery, you should expect to receive your order within the estimation days as follows:

NSW: 3 - 4 business days

VIC: 5 - 7 business days

QLD: 5 - 7 business days

SA: 5 - 7 business days

WA: 7 - 10 business days

TAS: 5 - 7 business days

NT: 5 - 7 business days

The delivery time is only a guidance, we cannot control for delivery as it is done by the third parties courier company such as Australia Post, Aramex, etc. We do our best to process all orders at the earliest.

TERMS AND CONDITIONS

By placing the order online that requires delivery, you agree that Bee Vitamins is NOT RESPONSIBLE for any shipping delays. You agree that there is NO REFUND / NO COMPENSATION due to delays on shipping. We will prioritise for Express delivery. 

It is recommended to choose Express delivery if you need urgent because the delivery time will be faster than the standard shipping. However, if you really need urgent, it is safe to come instore for pick up as our system cannot cancel order once being processed. We appreciate your understanding and co-operation. 

For international orders, it takes about 7 - 14 working days. Please be aware the shipping times are dependent on your location and the shipping method that you choose.

We have special couriers to Vietnam, Cambodia, China, Hong Kong, Taiwan, Indonesia, Malaysia where all customs tax are included and delivered to your door. Please contact us for more details.

WeCHAT ID: BeeVitamins

Call or Whatsapp or Viber: 0466 846 969

For International orders, there might be a customs tax when the items arrive in your country and it is the customer’s responsibility to be aware of. Please contact your relevant customs office. 

All packages for international and domestic orders are being checked before dispatched to ensure all items are in good condition and packed in a safe packaging box. 

We have no control over International customs or International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing. Some countries might not accept a certain product, it is customer's responsibility to be aware of for these such regulations. Please contact us if you need further assistance.

We dispatched all products in a good condition & 100% original products, however due to extended shipping times and weather in a rare circumstances, we hold no liability on replacing / refunded them.

If there is International delay on shipping, we hold no liability on replacing or refunded them. We recommend such claims are placed with your local customs and or postal service.

For international orders, if the tracking shows delivered but you haven't received the products, we will contact the courier in Australia and it is customer's responsibility to contact the local post office in your country. 

In a rare case that the customs in your country does not accept the parcel and this cause the parcel being returned back to us, we are unable to refund the payment, however we can re-send again to any receiver in Australia or other countries and there is a re-delivery fees.

For international orders, you will not be entitled to a refund for the cost of the item or postage and handling if you do not receive your order due to one of the following:

1. Your order is not collected, or
2. Your order is rejected at the border, or
3. Your order is returned to sender, or
4. Fees or duties are not paid by you

If the parcel is returned to us due to incorrect address provided or other reasons due to the courier, we are unable to refund the payment, however we can re-send again and there is a re-delivery fees.  *Please pay more attention on providing the details of receiver's name, address and contact number*.

We do not accept returns or issue refunds on the basis you changed your mind or incorrect choice or do not like an item. Please choose carefully before you make a purchase.

We will accept returns and provide you with a refund or exchange where the product is:

1. is faulty or is not of acceptable quality, or
2. significantly different to those shown or described to you, or
3. not fit for its intended purpose, or
4. unsafe.

Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.

Due to our large volume of orders, a cancellation, change address, adding products or change of products will not be possible due to our system processing the order efficiently.

If you would like to cancel your order, you can post the order back to us at your own cost (each case subject to reviewed). A cancellation of existing order will attract 20% restocking fees on the total price. 

Once an order has been confirmed, our team begins preparing the items to ensure they are ready for dispatch or collection as quickly as possible. This includes locating the products, reserving stock, removing items from shelves, and processing the order.

As a result, any cancellation of a confirmed order, including Click & Collect orders, will incur a 20% cancellation fee based on the total order value.

This fee covers the time and resources required to process and prepare the order.

The returned product must be in original condition, returned products that are damaged will not be accepted. 

We use Australia Post and other reputable international couriers for your delivery, so you can have absolute confidence that if your order fails to arrive it is not a function of the courier but rather a regulatory hurdle.

We strive to provide our customers with the best service possible and the highest quality products from Australia.

We are proud to deliver the best quality Australian healthcare products to all over the world.